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Terms and Conditions

Contact information

Name: TNET LLC (hereinafter we, our, company, TNET)

Identification code: 402116474

Address: Shalva Nutsubidze st. #129a, Art. 3;, Tbilisi, Georgia

General e-mail of the company: info@tnet.ge

Tkt.ge contact e-mail: Support@Tkt.ge.

Phone number: +995 32 2195577

General conditions

  • These Terms and Conditions constitute a binding agreement between you and TNET LLC (hereinafter referred to as "the Company", "We" or TKT.GE), which governs your use of the Company's website/application (hereinafter referred to as the Platform) and receipt of services.
  • By agreeing to these "Terms and Conditions", the user confirms that he/she wants to use the services offered by the company on the platform operated by the company under the conditions specified in this agreement.
  • Please read carefully the terms and conditions of the services offered by the company to buy tickets to attend various national and international entertainment/cultural/sports, etc. events. Please note that for the sale of tickets to attend any event, TKT.GE acts as a promoter according to the wishes/orders of the organizer of this or that event.
  • Personal information that the company obtains from you or from third parties is processed based on your consent, in accordance with the privacy policy specified in these rules.
  • By ticking "I agree to the terms and conditions" in the registration form, you also agree to the privacy policy.
  • The user has the right to request the closure of his/her account at any time. The procedure for closing a user's account (profile) is determined by Appendix 1 of these Terms and Conditions (see Appendix 1 Account (Profile) Closure Procedure).
  • All users who want to use the company's platform are obliged to agree and follow the "terms and conditions" below, therefore, when registering on the platform and purchasing tickets, you agree to these terms and conditions of service, as well as the sharing of your personal data by TKT.Ge to the organizer. TKT.GE reserves the right to unilaterally make changes to the terms of service, which will be automatically posted on the company's website.
  • Note that the terms and conditions below may be updated at any time based on technical changes. The listed terms and conditions apply only to the tickets sold by the Company.

Definition of Terms

The terms and definitions used in this Agreement have the meanings set forth below, unless the context clearly indicates otherwise:

Company/Tkt/We/Our - "TNET" LLC (I/C 402116474; Company address: Shalva Nutsubidze st. #129a, Art. 3;, Tbilisi, Georgia). A company that allows any applicant/user/consumer to purchase tickets/passes for cultural, entertainment, sports or other events planned by various organizers and transport tickets through the website or mobile application.

Event - any cultural, entertainment, sports or other type of event posted on Tkt.ge.

Organizer - a natural person or company that uses Tkt.ge services (website, physical box office and mobile application) to sell tickets to attend the event.

User/consumer - a natural person who purchases tickets for an event planned by the organizer, considers taking advantage of the offer or uses the offer through the site, physical box office or mobile application. The user is obliged to carefully familiarize himself/herself with the terms and conditions of the website before purchasing tickets, which will apply even after the purchase is completed.

Website - means the website owned/used by the company: TKT.GE.

Terms of Use - means these terms, together with any other terms and/or conditions that these Terms of Use, by appropriate reference, are considered to be part of these Terms and that govern the user's access to and use of the Platform, including those related to any content, features and products that are offered on or through the website/application;

Platform - a platform operated by the company, which includes without any limitation the company's website, application and/or all other available alternative channels and related services, including any kind of communication made by the company to users regarding the services offered;

Service fee - fee for services provided by the company to the user (ticket generation, SMS and email notification service, etc.)

Transaction fee - the fee determined by the bank or other payment companies during any financial transaction. (Purchase of tickets, refund, etc.)

Where the context allows, words denoting the singular number shall mean the plural and vice versa.

1. Statements and warranties

By agreeing to these terms and conditions, the user acknowledges and agrees that:

  1. He/she is a fully capable physical person (at least 18 years old) or a legal person with legal capacity in accordance with the legislation of Georgia and at the same time is not a citizen of the European Union or a resident person of an EU member state or a legal person based in the European Union, at the same time user/consumer is not present in the territory of the member states of the European Union when purchasing and receiving our services.
  2. He/she is not under the influence of narcotic, alcoholic, psychotropic or toxic drugs, is not under the influence of error, fraud, pressure, threats or any other illegal influence and is not the object of violence, threats, deception, misleading or other prohibited actions on the part of the company or any third party, is fully aware of the content of the manifestation of his/her will, the essence of the terms and conditions and the legal consequences arising from it;
  3. He/she has full authority (or will obtain appropriate authority) to sign (electronically by ticking a button, expressing consent) and fulfill obligations under these Terms and Conditions;
  4. He/she has familiarized himself/herself with the present "Terms and Conditions" and these conditions are acceptable to him/her;
  5. All information/material presented by him/her is accurate;
  6. The user is not engaged in or participating in any illegal activities (including money laundering, arms trafficking, terrorism or other illegal activities) under the laws of any jurisdiction (which includes the laws of Georgia and the laws of the country of which the user is a citizen);
  7. His/her activities and/or actions are/will be in compliance with local and/or international legislation when opening a personal account (profile) and for the entire period of validity of the agreement;
  8. His/her action is not/will be aimed at deceiving the company and/or any third party. Taking into account the mentioned principle, the document (if any) and/or information submitted by him/her to the company for the conclusion of the agreement or based on it and its execution is/will be true, accurate and complete at the time of its presentation;
  9. He/she will conscientiously, fully and thoroughly fulfill his/her obligations under the present rules and conditions;
  10. He/she agrees that, after opening a personal account (profile), before terminating the agreement, the company, will search/verify and process any information specified by the user or related to it within the framework of his/her consent, including personal information and/or universal identifiers;
  11. the user immediately informs the company in writing about all the circumstances(s) that may conflict with his/her stated statements and/or cause a violation of the stated guarantees;
  12. The website/platform design, software package, software and other materials are subject to copyright and other intellectual property rights and are therefore subject to protection;
  13. He/she will not use any software equipped with artificial intelligence in connection with the use of the Service;
  14. The user confirms that he/she will not perform any action that:

      1. violates the company's privacy and website terms and conditions and standards;
      2. is illegal, confusing, discriminatory or fraudulent;
      3. violates or abuses the rights of others;
      4. contains viruses or malicious code or any information that limits, complicates or damages the proper operation or functionality of the website/application, or its content or our services;
      5. allows the user to gain unauthorized access or collect information using automated means from the company's website (without the prior consent of the company) or to access information for which the user has not received permission from the company..
    • where we provide access to third-party products and services, or hyperlinks to websites/platforms, we do so for the purpose of providing information, considering that similar information or issues may be useful to users of our platform. Such links do not constitute an endorsement of the opinions, ideas, products, information or services posted on this platform by third parties. You use third-party information and/or links at your own risk and we do not assume (affirm) any responsibility or liability for the content, use or availability of such third-party information and/or websites. We do not verify the content or accuracy of such third party data or information, nor do we warrant that such content is free from infringement of copyright, trademark or other third party rights or that such data content is free of viruses or other harmful material. Accordingly, we make no warranties or representations and assume no responsibility for any electronic information (its content) provided by any third party, including, without limitation, the accuracy, subject, quality or timeliness of any electronic content.

    • The company is not responsible for, including:
      1. any damage caused by non-fulfilment or improper fulfillment of obligations by the user;
      2. the accuracy of any information provided by the user to the company and any damage caused by such inaccuracy;
      3. the damage caused by the user to third parties.
      4. the result due to a technical problem/interruption on the portal.
      5. The Company enters into an agreement based on the statements, guarantees and obligations contained in these conditions and considers them to be the terms of the agreement. Accordingly, after the conclusion of the agreement, the violation of the statements, guarantees and obligations provided for in this article is a sufficient reason for the company to unilaterally refuse to supply all or any products and/or services provided for in the agreement and conditions;
      6. The company disclaims all liability that may result from any action of the user, breach of any agreement by the user, including these terms and conditions, non-compliance with applicable laws and regulations, etc.

2. Limitation of Company Liability

2.1. TKT.GE is not responsible for the actions of third parties (including the organizer), the information posted on their websites, even if there is a link on the website of the third party that redirectrs to the website of TKT.GE.

2.2. TKT.GE does not guarantee the uninterrupted operation of the website, therefore it is not/cannot be held responsible if the website or any of its services become completely or partially unavailable during a certain period of time, a technical error is detected, etc.

2.3. TKT.GE is not responsible for technical or software malfunctions of networks, systems, servers, providers, devices, services, faults in transmission lines; on interruption or delay in the process of data processing / transmission; destruction, theft, unauthorized access to user materials.

2.4. TKT.GE is not responsible for cases of damage to the user's or other person's device (computer, tablet, mobile phone, etc.), if this was caused by the user due to using the website or a link/connection placed on the website, downloading any type of information and / or program.

2.5. TKT.GE reserves the right to reject or cancel user requests/transactions with which the company has a legal dispute; who has previously violated the company's terms and conditions; who is suspected of any kind of fraud, including fraud related to plastic card payments; who will make use of fake or incomplete identification data of plastic cards and others.

2.6. After successfully completing the ticket purchase transaction, always verify whether the ticket is reflected on the TKT.GE tickets page. In case the ticket is not displayed in a timely manner or if the transaction fails, please contact our support team immediately. If you report an issue, the TKT.GE support team will make every effort to assist you. However, due to the demand for tickets, the desired ticket may already be sold out. In such a case, TKT.GE will promptly refund the amount you paid for the ticket.

3. Discount promo code

3.1. The discount promo code is one time and unique. It can be used when purchasing multiple or single tickets for only one specific event of your choice (except for train services/tickets).

3.2. The expiration date of the promo code is determined by the company in advance, at the time of its purchase by the user.

3.3. Promo code can be recovered only in case of cancellation of the event by the company/organizer. The price of the ticket purchased with the promo code is non-refundable.

4. Airline Ticket Purchase and Usage Policy

4.1. When purchasing an airline ticket via TKT.GE/TKT.FLY, please consider the following:

• Before purchasing a ticket, please review the terms and conditions posted on the airline's official websites. We are not responsible for baggage policies, ticket refund/exchange policies, or any other rules set by the airline.

• In the event of a flight cancellation, we will refund the amount you paid for the ticket, in accordance with the airline's policies, minus our service fee. For any claims related to this matter, please contact the airline directly.

• In case of a flight delay or rescheduling, if you wish to return your tickets, we will refund the amount you paid for the ticket, in accordance with the airline's policies, minus our service fee. For any claims related to this matter, please contact the airline directly.

• For claims related to flight delays, disruptions, or issues caused by the airline's website malfunction, please contact the airline directly. We are not responsible for any outcomes in such cases.

• In the event of lost or damaged baggage, or for any other claims, please contact the airline and/or the relevant airport or authority. We cannot provide consultation or assistance on these matters and are not responsible for any outcomes in such cases.

• The rules for online and physical check-in are determined by the airline. Before purchasing a ticket, please review their policies. Once you purchase a ticket through our platform, you will automatically receive a PNR and/or E-TICKET NUMBER, which can be used for online check-in on the airline's website. Please note that the airline sets the time frame for online check-in. In the event of technical issues on the airline’s website, promptly proceed with physical check-in. Physical check-in can be completed at the airport within the time frame specified by the airline, and passengers must arrive at least 3 hours before the flight. We are not responsible if a passenger fails to check in on time (within the airline's specified period) and is unable to receive service as a result.

• Physical check-in at airports is typically available up to 1 hour before the flight, but this rule may vary depending on the airline and airport. For successful physical check-in, TKT.GE advises arriving at the airport well in advance of this time frame.

• If the passenger fails to show up for the flight, a NO SHOW is recorded, and the ticket price is non-refundable.

• Before the flight, the airline provides information about the terminal and GATE (boarding area) on the airport's information board. We are not responsible for providing or ensuring the accuracy of this information. For any necessary details, please contact the airline/airport or their information centers directly.

• In cases where the passenger fails to show up for the flight, enters incorrect information, registers incorrectly, is late for check-in, or any other similar situations, the company is not responsible for the outcomes. In such cases, you forfeit the right to request any form of compensation.

5. Ticket Purchase Restrictions

5.1 Ticket Limits

- You can purchase tickets up to the maximum number set by the event organizer. Different events may have different ticket purchase limits and conditions, which you can find on the event page.

5.2 Queue Number Rules

- Please note that a ticket can only be purchased by the user who successfully goes through the queue on the platform for ticket purchase and completes the transaction. If the queue number is shared, the user may be restricted from purchasing tickets due to the invalidity of the queue number.

- If you complete a payment for an order, you will receive a status (Successful, Unsuccessful, etc.), and if you attempt to make additional payments for other orders using the same queue number simultaneously, you will automatically receive a message saying "Your queue number has already been used" and be redirected to the event page. If you want to purchase another ticket, you will be assigned a new queue number.

- If you purchase a ticket for the event, the platform will automatically redirect you to the home page, after which your queue number will be automatically deleted. However, if you close the tab while waiting in the queue to prevent your queue number from being deleted from the browser, you will receive an automatic message saying "Your queue number has been used" when you attempt to purchase an event ticket, and you will be redirected to the queue page where you will be assigned a new queue number.

- If you purchase fewer tickets than the set limit (e.g., the set limit is 3, and you buy 1 ticket), you will lose your queue number after completing the purchase process. If you wish to purchase additional tickets, you will need to join the queue again, after which you will be assigned a new queue number.

5.3 Cancellation of Purchased Tickets

Please be aware that the company reserves the right to retain logs and has the authority to cancel purchased tickets in case of suspicious transactions or detection of any conditions outlined in the ticket purchase restrictions section.

6. Event Cancellation/Postponement/Change and Refund/Exchange Policy

6.1. Event Cancellation/Postponement/Change Conditions

• TKT.GE acts solely as an intermediary company that facilitates ticket sales for events on behalf of the event organizer. Therefore, TKT.GE is not responsible for event cancellations, postponements, or changes (such as venue, program, etc.). Any claims should be directed to the event organizer. Nevertheless, TKT.GE will make efforts to assist customers in contacting the organizer and resolving various issues.

• If the organizer refunds tickets for canceled or postponed events through our company, the customer will only be refunded the ticket price, excluding the service and transaction fees.

• In the event of a cancellation, postponement, or any other changes to the event, TKT.GE reserves the right to notify customers who have purchased tickets for that specific event. This is a voluntary service that may be carried out via SMS, phone call, or email, based on customer contact details available to TKT.GE, or by posting information on the company’s website www.tkt.ge or its social media channels.

• TKT.GE is an intermediary platform between the customer and the organizer and does not participate in or engage in the organizational activities of the events it sells tickets for. TKT.GE does not guarantee ticket sales or the occurrence of events.

• Events are posted on the site at the discretion of the organizer and only the organizer is responsible for the organizational issues of the event, such as, but not limited to:

  • The number of tickets available for sale;
  • The maximum number of tickets allowed per customer;
  • Age restrictions;
  • Ticket insurance purchase options;
  • Ticket prices;
  • Subscription/season tickets price;
  • Promo codes/discount codes, etc.

! please note, that in the case of a verified event, the organizer is entitled not to allow the person holding the ticket to the event if he/she does not comply with the organizer's verification/event rules.

6.2. Refund/Exchange Policy

• The price of purchased tickets is non-refundable, except in exceptional cases specified in Article 6 of the Terms and Conditions.

6.3. Refunds in Exceptional Cases:

(a) TKT.GE reserves the right to process refunds for canceled or postponed events only in accordance with the existing Terms and Conditions.

(b) TKT.GE will notify the customer regarding such situations via phone, email, SMS, or social media platforms.

(c) In exceptional cases, based on the decision of an authorized party, including the organizer, TKT.GE will refund the ticket price to the card used by the customer for the purchase.

(d) Upon successful order and payment, TKT.GE reserves the right not to refund the amount paid for the ticket, regardless of the customer’s request. Additionally, TKT.GE is not responsible for refunding tickets for events that were successfully conducted.

(e) The decision to refund the ticket price is made by the event organizer. The company is not responsible for any consequences resulting from the organizer’s refusal to refund the order or ticket price to the customer.

(f) If the organizer refunds the ticket/order price for a canceled or postponed event through our company, the customer will only receive a refund for the ticket price, excluding service and transaction fees.

6.4. The following rules apply when returning a Georgian Railway ticket:

  • if there are less than 1 hour before the train's departure, the ticket is not refundable;
  • A minimum amount of 1.50 GEL is deducted from the ticket price in case of refund.
  • In the case of cancellation/return of a train ticket, the cost of the company's services and the transaction fee is not refunded.
  • when returning a ticket less than 15 hours before the trip - the minimum amount (1.50 gel) + 15% of the ticket value are deducted from the refunded amount.
  • when returning a ticket less than 4 hours before the trip - the minimum amount (1.50 gel) + 30% of the ticket value are deducted from the refunded amount.
  • an electronic can be returned 1 hour before the departure of the train from the starting station. The passenger receives back the amount of the travel document (ticket) minus the fee.
  • this return policy may be changed based on the Railway instructions.

6.5. The following rules apply when exchanging an air ticket:

  • In connection with the air ticket exchange, the Customer is entitled to contact the air company and/or TKT.GE;
  • If contacting TKT.GE, the customer must contact TKT.GE at least 24 hours before the start of the flight; (Please note that TKT.GE business hours are 11:00-19:00)
  • TKT.GE will transfer the customer's request for ticket exchange to the relevant airline company. TKT.GE is not responsible for the feedback of the airline company;
  • the ticket exchange case is reviewed and resolved by the Air Company in accordance with its internal policies, terms and conditions and/or other relevant regulations;
  • In the event of a complaint, the customer should contact the airline company. TKT.GE is not responsible for ticket exchange, communication with the airline company and/or other technical or other details related to ticket exchange;

6.6. Airline ticket return procedure:

  • in connection with the air ticket return, the Customer is entitled to contact the air company and/or TKT.GE;
  • if the customer contacts TKT.GE, TKT.GE contacts the airline company. TKT.GE is not responsible for the feedback of the airline company;
  • TKT.GE is not responsible for a ticket return, communication with the airline company and/or other technical or other details related to the ticket return;
  • the ticket return case is reviewed and resolved by the corresponding airline company in accordance with its internal policies, terms and conditions and/or other relevant regulations; the compay is not responsible for the decisions of the airline company.
  • In the case of a ticket return, the airline itself determines the amount of the refund to the customer. The airline transfers to TKT.GE the amount to be refunded to the customer within 30-90 days of the customer's and/or TKT.GE's application.
  • TKT.GE will refund the buyer within no more than five business days, with deduction of company commission and transaction fee.

6.7. Procedure of transfer of an air ticket to another person:

  • Transfer of an air ticket to another person is not allowed.
  • TKT.GE is not responsible for any issues related to the trip and/or informing passengers about them (documentation to be presented at the border, Covid regulations requirements, etc.);
  • TKT.GE is not responsible for the consequences if a passenger does not show up and/or is late for a flight;
  • TKT.GE is not responsible for communicating flight-related details to the customer. such communication is carried out by the relevant airline company;
  • Communication with TKT.GE regarding air tickets is not mandatory. the customer is entitled to contact the relevant airline company directly;
  • TNET LLC (TKT.GE) has the right not to accept the return of the tickets purchased by the customer, for which it cannot be held responsible in any way.
  • In exceptional cases, TKT.GE shall be entitled to accept the return of the tickets purchased by the customer, in its discretion and by decision under the terms and conditions set forth in these rules.

7. Limitation of Material Liability

TKT.GE's liability shall be limited to the amount of TKT.GE's reimbursement from the fees paid by the user within the dispute cases, excluding all taxes, fees and commissions. Complaints related to tickets from users will be considered no more than 1 day before the date of the event.

8. Terms of use of materials/Intellectual Property

  • Any type of information, text, photo and graphic image posted on the TKT.GE website is the property of the company and its use or duplication without the written permission of TKT.GE is prohibited. The said action will result in liability in accordance with the current legislation of Georgia.

9. Procedure for reporting fraud/suspicious cases

  • If you notice any unusual or suspicious transactions on the company's platform, please contact the company's customer service center at 995322195577 or contact the company via email at Support@Tkt.ge.
  • The user is obliged to immediately contact the company's customer service center +995322195577 or through other communication channels available on the website), in the event that the user has a reasonable suspicion that the information, password or other security access code(s) or means of access to his/her personal account have been stolen, lost, misappropriated, used without permission or otherwise appropriated.
  • Failure to comply with this obligation will endanger the security of the user's personal account (profile), as well as result in his/her liability for any loss/damage;

  • Prohibited Operations, Sanctions, and Additional Guarantees

10.1. The following activities are strictly prohibited on the platforms:

  • Purchase, sale, promotion, or any transaction/operation/action involving products or statements that infringe on our or third parties' intellectual property rights.
  • Violation of terms for participating in marketing activities.
  • Processing (use, transfer, registration/placement on our platform, deletion, correction, extraction, unauthorized access to databases, etc.) of personal data of data subjects (individuals) without their consent or legal basis, or in violation of the Personal Data Protection Law of Georgia.
  • Engaging in inappropriate actions towards merchants/companies or company employees.
  • Any operation/transaction/action that does not comply with the platform's rules/requirements at the time of execution or violates the terms and conditions or legal requirements established by Georgian law.

10.2. Inappropriate Conduct

  • We prioritize the well-being of our staff. Therefore, any form of unethical conduct by a customer, including but not limited to, obscene, offensive, or threatening communication or any other form of inappropriate behavior towards the company/vendor or its staff will result in the blocking of the vendor/customer or the cancellation of their profile (account) and cessation of service. Such actions shall not be grounds for the company to assume any form of liability.
    1. Intellectual Property
  • The company holds full copyright over the platforms/website, including its content, structure, and design. The company’s exclusive rights also extend to any intellectual property objects created and registered by the company, including its trademarks.
  • The company’s copyright (©) and other intellectual property rights extend to the entire content of the platforms, including products and services.
  • Unauthorized use, modification, or publication of any information/content from the platforms/website, including logos, pictograms, graphics, images, patents, service/trademark names, design, content/description of advertisements/products/services, visual media created by the company, website/platform design, software bundles, core source codes, software, and other intellectual property (registered or unregistered) is prohibited without the company’s prior written consent. The company’s consent is not required for non-commercial, personal use or in cases where prior consent is not required by Georgian law or applicable international regulations.
  • The presence of intellectual property on the website does not grant the user/vendor a license to use it. Downloading or copying any information from the website for commercial purposes is considered a violation of Georgian law.
  • No provision in the Terms and Conditions grants permission or a license for the use of the company’s intellectual property listed in this section.
  • If any of the company’s platforms provide you with the opportunity to chat, interact, or conduct discussions, you are obligated to share only information for which you hold intellectual property rights or have the relevant person’s consent. Additionally, you grant the company the right to process (including publish) the information you provide for lawful, communicative/informational purposes (including for exhibition or participation in competitions).
    1. Sanctioning Clause

You confirm and agree that neither you nor your founders, management, or members of your executive/administrative bodies, or any person or entity directly or indirectly holding shares in your capital or the capital of a member of the management/executive body (if it is a legal entity), or any affiliated persons or beneficiaries of the client, will, at any time before or during the term of this agreement:

  • Be listed on the sanctions lists of the United Nations (UN), the European Union (EU), the United Kingdom (UK), or the United States’ Office of Foreign Assets Control (OFAC), the Department of State, the Department of Commerce, or any other state or international organization (collectively referred to as “Sanctioning Authorities”), including those related to support for terrorism or other actions defined by Sanctioning Authorities from time to time.
  • Be residents of a state subject to comprehensive trade sanctions or embargoes imposed by the Sanctioning Authorities.
  • Enter into any transaction or agreement, directly or indirectly, including through other persons, with any individual or entity listed on the sanctions lists or a resident of a state subject to comprehensive trade sanctions or embargoes.
  • Provide funding or transfer any type of asset to any person or entity listed on the sanctions lists or a resident of a state subject to comprehensive trade sanctions or embargoes, directly or indirectly, including through other persons.
  • Engage in transactions involving assets/activities/products/services subject to comprehensive, targeted, or sectoral sanctions or restrictions, directly or indirectly, including through other persons.

If any statement made by you under this sanctioning clause is found to be incorrect, in addition to other actions stipulated in the main agreement, the company may act in accordance with sanctions imposed by the Sanctioning Authorities and take any and all actions required or requested by the Sanctioning Authorities, including terminating this agreement with the client without compensation.

  • For the purposes of these terms, “Sanctions” refer to economic or financial sanctions, laws, regulations, trade embargoes, and other restrictive measures (including but not limited to measures against terrorism financing) periodically imposed, administered, enforced, or required by: (a) The UN and any agency or individual appointed and authorized by the UN to impose, administer, enforce, or mandate sanctions; (b) The EU and any agency or individual appointed and authorized by the EU to impose, administer, enforce, or mandate sanctions; (c) The US Department of the Treasury’s Office of Foreign Assets Control (OFAC), the US Department of State, or the US Department of Commerce.

10.5. Consequences of Prohibited Operations and Company Rights

  • The company reserves the right, at its discretion, to increase or reduce the categories of prohibited operations.
  • If you undertake or attempt to undertake any operation/action in violation of the prohibitions stated in this section/chapter, the company reserves the right to:
  • Terminate or suspend your operation/transaction/application;
  • Notify law enforcement authorities of the operation;
  • Terminate this agreement and any additional agreements (if any) between the parties;
  • Block or delete your account (profile) on the platform;
  • Seek compensation for any damages incurred.
  • If your profile or application is blocked or restricted for any reason, any paid services associated with the application will be canceled, and the amount paid will not be refunded. Furthermore, there will be no transfer of paid services to another application.
  • The company may unilaterally terminate this agreement at any time, without liability, if you violate the terms and conditions outlined or are subject to sanctions as described in the sanctioning clause and thus become a “sanctioned person.”
  • In cases where you achieve the desired result from adding an application (e.g., selling/renting the product listed in the application) or if the application or your profile is canceled or blocked for any reason, the amount paid for any paid services will not be refunded, and unused paid services will not be transferred to another application you specify.

8. Regulatory legislation and dispute settlement procedure

  • These terms are governed by and interpreted in accordance with Georgian law.
  • Any disputes and disagreements arising from this agreement will be resolved through mutual negotiations. If negotiations fail, you may contact the National Competition Agency, and if the dispute is to be resolved by the court, it will be adjudicated by the Tbilisi City Court.

9. Privacy Policy

  • Please carefully review the Privacy Policy. By accessing and using our platform - tkt.ge you acknowledge that you have read and agree to the Privacy Policy and all terms of use of our platforms.
  • The Privacy Policy pertains to the manner in which your personal data is processed by the company.
  • The company makes every effort to ensure the security and confidentiality of your personal data. However, considering that the transmission of your data is not encrypted, the company is not responsible for unauthorized access to your data by third parties during the transmission process.
  • In order to prevent crime, protect the safety of people and property, and protect public order, TKT.GE is authorized to equip the so-called scanner holders with mini body cameras during events, which the user automatically agrees to by purchasing tickets for a specific event. The said video/audio recording will be stored in the company's databases for a period of 1 (one) month and only TKT.GE and the event organizer will have access to it.

10. A single agreement

These Terms and Conditions, together with other agreements between users and the company, constitute the single and entire agreement regarding the platform and/or services and supersede all prior and contemporaneous communications, understandings, written or oral statements and warranties related to the platform and/or services

11. Communication

To report any issue, you can contact the company's customer service center, TKT.GE e-mail or the company's official Facebook page by sending an electronic message (11:00-19:00).

12. Term and Termination of the Agreement

12.1. This agreement shall become effective upon the user's acceptance of these terms and conditions and shall remain in effect until the user's registration/account (profile) is cancelled.

12.2. The agreement can be terminated in the cases provided by the legislation of Georgia and/or this agreement or at the initiative of the user at any time.

12.3. The user terminates the agreement by sending a prior written notice to the Company. The user is obliged to fully pay the debt to the company and the seller (if any) no later than 5 (five) calendar days after sending the written notice to the company about the termination of this agreement.

13. Making changes

13.1. The company is entitled to unilaterally make changes to this agreement and the privacy policy any time by posting on the same website without further additional consent of the user. Continued use of the website and services after the aforementioned changes will be deemed as consent to the changes to the user agreement.

13.2. The user is entitled to terminate the validity of these terms and conditions at any time within 10 (ten) calendar days from the posting of information on the company's website and/or application in accordance with clause 13.3 of this agreement.

13.3. In the event that the user does not exercise the right described in clause 13.2 of this agreement, the changes (additions) offered by the company will be considered accepted by the user, and the agreement will be amended in accordance with the proposed terms. The company has the right to make a change that does not worsen the user's situation to take effect immediately after its posting on the company's website and/or application.

14. Transitional provisions

14.1. By agreeing to the terms and conditions, you agree to receive informational and promotional emails to your specified email address.

14.2. The headings mentioned in these terms are used only for convenience and do not affect the definition and interpretation of the terms;

14.3. The company is entitled, in the presence of a proper basis and/or for a legitimate purpose, to request the user, and in case of such a request, the user is obliged to provide the company with any additional information and also to present relevant supporting documents that the company requires or is defined by the legislation of Georgia;

14.4. The company reserves the right to unilaterally suspend or terminate a person's registration or authorization on the website, if it considers that he/she is acting incorrectly, in violation of these terms and conditions or the legislation of Georgia;

14.5. The company has the right to terminate or suspend access to the user's account, delete his/her application or user's account (profile) in such a case, if the user violates the rules defined by these terms and conditions or the applicable legislation of Georgia in the mentioned case. In exercising the said right, the company is released from all kinds of responsibility.

14.6. The company is not responsible for temporary interruptions or delay in the operation of the website, although it takes all measures to avoid such interruptions.

14.7. The company has the right to create, receive, store any document in the form of a material and/or electronic document, make changes or corrections to the data, issue (publish) any document and/or information that may have legal consequences, as well as use the electronic document circulation system, unified automatic management means, electronic signature, electronic and/or technical signature. An electronic document and its printout have the same legal force as a physical document. An electronic signature on a document, as well as a signature by electronic and/or technical means, is considered to have the same legal force as a personal signature on a physical document.

14.8. If any clause or part of these terms and conditions is revoked, invalidated or terminated for any reason, the said clause or part thereof will no longer apply, which will not affect the validity of the remaining clauses of the terms and conditions;

Appendix 1

Account (profile) closing procedure

You (the user) have the right to request the closing of your account (profile) and deletion of data at any time in writing on the company's platform from the user's registered e-mail address to the company's e-mail address Support@Tkt.ge.

Before requesting to close your account (profile), make sure that all your obligations have been fulfilled and that you have no current debt or obligation to the seller/company.

Within 10 working days of registering your request, we will fulfill your request - close your account and delete your data.

Regulation of personal data on a closed account

The right to delete your personal data is determined by the current law of Georgia on personal data protection.

The Company deletes your personal data using methods such as encryption and pseudonymization. For your part, you should clear the cache, cookies, and history of each browser you used to access your company account. If you have downloaded the company's application on any of your devices, you must uninstall it.

You will receive a notification from the company about closing the account (profile).

Exceptional cases of account (profile) closure and deletion of personal data.

We cannot close or delete your account (profile) / data if:

- You have a current obligation/debt to the company/seller;

- Account-related data is required for the purpose of detecting/preventing/mitigating or investigating fraudulent or illegal activities;

- Account-related data is required for us to comply with relevant laws and regulations;

- Account-related data is needed to respond to complaints and to find ways to resolve them;

- there is an order/decree/decision from the relevant authorized body to maintain/store data related to the account;

If we are unable to delete your data for any reason, it will be retained in accordance with our privacy policy.

Terms and Conditions Old Versions

2023-02-15-Terms-And-Conditions.pdf