You may have questions

So we have answers!

What is the policy regarding charges for children for accommodation or tickets?

Children age of 6 or less will not be charged for accommodation nor the ticket.

Is there a minimum age limit for hotel stays?

The hotel stays has no minimum age limit. However, the reservation must be made by an adult, and there must be at least one adult in the hotel room.

Can I buy just a hotel stay without a package?

You can't buy only a hotel stay on our website; it is necessary to buy a complete package.

Can I transfer the package purchased in my name to a third party?

The purchased package can't be transferred to a third party.

Is it possible to upgrade an already-purchased package?

The purchased package can't be upgraded.

Can I add the number of hotel nights to an already-purchased package?

You can't add hotel nights to the purchased package; however, it is possible to take extra nights by negotiating with the hotel itself if the occupancy of the hotel allows you to do so.

Can I use the purchased package for a promotion or raffle?

The purchased package can't be transferred to a third party. For inquiries regarding package promotions or raffles conducted by the company, please contact us.

What happens if I change my mind or can't come?

Purchased packages can't be returned.

Do you offer packages that are adapted for people with disabilities? If so, how can I purchase one?

Accommodation, transportation, and event locations can be adapted for people with disabilities. Before purchasing the package, please send relevant information to our email address. Our representative will then contact you to assist with your individualized purchase.

Will there be a shuttle service available?

Yes, a shuttle service will be provided. Details will be shared closer to the event date.

Still have questions?

For questions about tickets and events, please visit the Black Sea Arena website.